One of the most popular questions we get during the summer is how do we keep our chocolates from melting in shipment. The funny thing is that while this is a question that really only comes up during June, July and August, it is something we deal with year-round because there are areas of the country that have temps in the 80’s even in February. (Hard to believe when it’s 5 below zero in VT but it’s true – not everyone is freezing in winter! Who knew?!)
So, I thought I’d take a moment to explain a little bit about our summer shipping procedure. While our chocolates are carefully packed at all times of the year to avoid breakage and damage that can occur in transit, during the summer and to warmer climates during winter, we pack our chocolates in insulated boxes sealed with ice packs.
In addition, we have to adjust our shipping options as the ice packs only hold for a day or two, on average. This explains why you see limited shipping options when ordering during summer months. Since the courier trucks aren’t air conditioned, we can’t take the chance of having your package sit longer than overnight. (Since we ship from Burlington, VT, ground shipping in New England is usually overnight as a general rule.) While it may increase the cost to ship outside of New England between June and September, you can be sure your chocolates will arrive in perfect shape. And in the off chance something does happen in transit, just give us a call and we’ll work with you to resolve problem.
Now, if you’re considering shipping chocolate to yourself or perhaps sending it to friends or family as a gift and you have some concerns, you can always give us a call. We’re more than happy to answer your questions.